Technical Assistance Calls

In addition to the support provided on Leapfrog’s Help Desk, Leapfrog will be hosting free 30-minute monthly technical assistance calls for ASCs starting in July. These calls will include a brief 10 minute presentation/live demonstration of a technical topic, such as navigating the Online ASC Survey Tool, and will conclude with 20 minutes of Q&A where ASCs can field their questions to a member of Leapfrog’s Ratings Team. Please find registration information below and direct any questions to our Help Desk.

 

2019 Leapfrog ASC Survey Technical Assistance Calls

 

JULY: Navigating Leapfrog’s ASC Website & Materials

July 18 from 1:00 – 1:30 pm ET

This 30 minute technical assistance call will show ASCs where to find materials and important information on Leapfrog's website (www.leapfroggroup.org/asc) and will review how content is organized in the 2019 Leapfrog ASC Survey. The call will conclude with 20 minutes for Q&A.

Register here.

AUGUST: How to Use the Online ASC Survey Tool

August 13 from 11:30 to 12:00 pm ET

This 30 minute technical assistance call will include a live demonstration of Leapfrog’s Online ASC Survey Tool. The demo will show how to complete, affirm, and submit a Survey, as well as how to correct previously submitted Surveys. The call will conclude with 20 minutes for Q&A.

Register here.

SEPTEMBER: How to Get Help via Leapfrog’s Help Desk and Answers to FAQs

September 19 from 2:00 to 2:30 pm ET

This 30 minute technical assistance call will review how to submit a ticket to Leapfrog’s Help Desk (https://leapfroghelpdesk.zendesk.com) and answers to frequently asked questions. The call will conclude with 20 minutes for Q&A.

Register here.

OCTOBER: Navigating Leapfrog’s ASC Website & Materials

October 8 from 11:00 to 11:30 am ET

This 30 minute technical assistance call will be a repeat of July’s call and will show ASCs where to find materials and important information on Leapfrog's website (www.leapfroggroup.org/asc) and will review how content is organized in the 2019 Leapfrog ASC Survey. The call will conclude with 20 minutes for Q&A.

Register here.

NOVEMBER: How to Use the Online ASC Survey Tool

November 7 from 12:00 to 12:30 pm ET

This 30 minute technical assistance call will be a repeat of August’s call and will include a live demonstration of Leapfrog’s Online ASC Survey Tool. The demo will show how to complete, affirm, and submit a Survey, as well as how to correct previously submitted Surveys. The call will conclude with 20 minutes for Q&A.

Register here.

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